Powering the Future through Digital Transformation
Strength backed by recognition
CentralIT and CITSmart stands out with industry-leading certifications, trusted expert reviews, and an architecture designed for high-performance and scalability.
Trusted by Experts
4.7 rating on Gartner Peer Insights and recognized as a Strong Performer.
Certified Architecture
Built on SAFe® principles to ensure agility, scale and enterprise reliability.
ITIL® Excellence
21 certified processes by PinkVERIFY® the world’s most certified ITSM.
Empowering digital transformation for over 20 years
With over 20 years of experience in digital transformation and hyperautomation projects, we drive the modernization of institutions, making them more efficient, connected, and competitive.
CITSmart: Complete Digital Transformation
Business evolution demands solutions that deliver agility, control, and intelligence. The CITSmart Suite is the ideal tool to transform how your organization manages processes and engages with customers.
With a flexible and modern approach, CITSmart enables efficient, transparent management aligned with industry best practices. From ITIL-based processes to AI integration, our suite offers a complete platform to streamline operations, enhance customer experience, and support agile, tailored management.
What We Deliver
Explore our business units each built to deliver transformation at scale:
The most PinkVERIFY™ certified ITSM platform in the world.
- 21 ITIL® processes certified by PinkVERIFY™
- AI-powered automation and autonomous service agents
- Modular, low-code architecture for IT and enterprise services
- Adopted by governments, Fortune 100 companies, and global institutions
- Recognized by Gartner as a Strong Performer
AI-Driven IT Operations (AIOps) From observability to autonomous action.
- Unified data across cloud, on-prem, and legacy environments
- Smart anomaly detection and alert correlation
- Predictive remediation powered by GenAI
- MTTR reduced by over 60%, alert noise reduced by up to 99%
Cybersecurity Strategic security for business continuity.
- Threat intelligence from endpoints to the surface web
- XDR, Zero Trust, and automated pentesting
- Regulatory compliance and 24/7 risk monitoring
- Cyber resilience for high-stakes environments
IT Infrastructure (Cisco-Powered) Scalable. Secure. Intelligent.
- Next-gen networking, hybrid cloud, and SD-WAN
- Collaboration tools and observability frameworks
- Infrastructure designed for zero downtime and total visibility
- Built on Cisco technology, customized for business performance
Why choose Central IT
- AI-native by design: autonomous service delivery and intelligent automation across all layers.
- Modular & scalable architecture: built to support enterprise-wide service management (ESM).
- Hypercognitive Mesh: Real-time orchestration of AI agents, data, and processes for autonomous operations.
- Secure & compliant: embedded Zero Trust, privacy, and regulatory alignment.
- Business-driven outcomes: designed to reduce complexity and deliver measurable impact.
Complete Solution
Discover the portfolio of solutions
offered by Central IT with CITSmart
Omnichannel Communication
Deliver integrated, seamless user experiences through multiple channels such as WhatsApp, Web Chat, and Telegram. Improve customer satisfaction and support efficiency with a unified communication hub that guarantees continuous and personalized interactions across the organization.
Cognitive Agents & Artificial Intelligence
Automate services with intelligent virtual agents capable of predicting user needs, solving requests, and customizing the experience. Enable your organization to deliver faster, smarter, and more proactive support with reduced operational effort and increased precision.
Hyperautomation
Eliminate manual tasks and accelerate service delivery by automating complex end-to-end business processes. Free your teams from repetitive activities and focus on innovation, improving productivity and operational efficiency at scale.
Hypercognitive Mesh
Connect systems and services through a cognitive technology network that enhances decision-making. Make faster and more assertive decisions with synchronized insights, allowing better performance and adaptability in high-demand environments.
Low-Code Application Development
Build applications up to 10 times faster with reusable components, drag-and-drop interfaces, and minimal coding. Speed up digital transformation with continuous and agile delivery, reducing time-to-market and development complexity.
Reliable System Integration
Securely integrate legacy systems with modern technologies to ensure data consistency, operational resilience, and long-term investment returns. Guarantee real-time connectivity, improve IT agility, and reduce integration risks.
Security and Infrastructure on AWS
Leverage a cloud-native infrastructure hosted on AWS to guarantee scalability, high availability, and performance. Deliver secure and resilient solutions that support business continuity and align with international data protection standards.
Reduced Operational Costs
Lower your operational expenses by optimizing and automating workflows across all areas. Streamline resource usage and minimize risks while maximizing the return on existing investments.
Improved Operational Efficiency
Boost team performance with intelligent automation and standardized processes that drive productivity. Deliver services faster and more reliably while achieving better use of IT resources and reducing response times.
Higher Customer Satisfaction
Deliver faster, more personalized services through integrated channels and smart agents. Ensure intuitive user experiences that increase trust, reduce complaints, and drive long-term loyalty and engagement.
Increased Competitiveness
Use smart, personalized notifications and proactive engagement to increase adoption and service usage. Improve market positioning and drive better financial outcomes through user-focused service delivery.
Continuous Innovation
Stay ahead of the curve with a flexible, scalable platform that adapts to market demands. Embrace innovation with future-ready architecture that evolves with your needs and supports your long-term digital strategy.
Ready to learn more?
Contact us to learn more about CITSmart and ITSM.